Job Description

Job Title

Conveyancing Legal Assistant

Location

Sheffield

Standard hours of work

35 hours per week

Basic Salary

£22,500

Date

Job Purpose

• To provide general administration assistance as part of the Client Facing Concierge Team delivering the highest level of customer service to clients at all times.

1.  
2. Scope of the role

• The role will be based in the Conveyancing Department, however, there may be a requirement to work in other areas of the business as the need arises. This role will be based in Sheffield reporting to the Senior Manager - Admin & Concierge Teams and in due course any Team Leader which may be in place.

• You may be required to perform any other duties and to work in any other areas as requested by the Company if necessary, which may include other offices and those of clients – mandatory

• Communicating with clients over the telephone, by email and in face-to-face meetings and with other solicitors and professional organisations as part of the Client Facing Concierge Team providing the highest level of customer service to clients at all times
• Setting up client files within case management
• Producing initial client documentation, i.e Authority to Act, Questionnaires, Protocol Documentation etc and checking such documents upon their return and requesting further documentation referred to in the same
• Carrying out Solicitor and Client Due diligence
• Requesting Documentation fundamental to the transaction.
• Ensuring documents are returned by client’s and work providers, chasing them if required and progressing Transactions
• Logging correspondence to the correct files / matters
• Entering data in to the correct fields in the case management system from correspondence received
• Logging and completing tasks on the case management system
• Performing general administration tasks, including answering telephones
• To update all panel members / stakeholders within the business and within the referral businesses with whom we deal.
• Drafting sale contracts and re-mortgage documentation as required
• Dealing with Lenders on both sale and purchase matters such as requesting redemption statements
• Drafting completion statements
• To meet all key SLAs and KPIs within the department/referrers’ requirements.
• To be a role model for those around you in both file management, actions and behaviour
• To ensure individual compliance with all company policies and procedures at all times
• To attend and contribute in team meetings
• To report directly to the Conveyancing Team Managers on all above aspects.

Person Specification

• Ability to work to deadlines
• Real attention to detail
• Computer literate
• Ability to prioritise work loads
• Willingness to adhere to and surpass set targets
• Ability to work on own initiative and as part of a team
• Excellent telephone manner, Client care and enthusiasm.
• Must be able to communicate well both orally and in writing.
• Minimum 1 years’ experience (but all levels considered including more senior) of working in an admin role
• Minimum 1 years’ experience (but all levels considered including more senior) of working in a client care/customer service environment
• Minimum 1 years’ experience (but all levels considered including more senior) of working in a Conveyancing environment

• Understanding of e-mail systems, portals and other IT as appropriate.
• Good standard of spoken and written English required.
• Competent use of MS Office required.
• Use of Case Management System