Uninsured Loss Recovery (ULR) File Handler – Credit Hire / Small Claims

Office based – Newcastle upon Tyne
Salary: £25,000 – £28,000 DOE + Performance Bonus

We are looking for a File Handler to manage a caseload of Uninsured Loss Recovery (ULR) claims – mainly vehicle damage and credit hire recovery – from start to finish. You will run around 100–140 files, progress cases efficiently, and achieve strong outcomes for clients.

Key Responsibilities

• Review new instructions and manage a caseload of 100–140 files

• Handle enquiries from clients, introducers, and third parties

• Maintain accurate file records and key dates (e.g. limitation)

• Negotiate with insurers, solicitors, engineers, and hire companies

• Prepare cases for court proceedings and issue court papers

• Conduct litigation up to and including final hearings

• Assess case prospects and gather supporting evidence

Candidate Requirements

• Previous credit hire and/or litigation experience preferred

• Other relevant claims handling experience also considered

• Knowledge of legal concepts and civil procedure rules

• Excellent client care, attention to detail, and communication skills

• Strong IT skills (MS Office, time recording systems)

• Highly organised with ability to meet deadlines

• Team player with a proactive approach

Salary & Benefits

• £25,000 – £28,000 DOE + performance-based bonus

• 23 days holiday + Bank Holidays (increasing with service)

• Holiday purchase scheme (up to 1 week extra)

• Attendance bonus

• Death in service benefit (after 1 year)

• Company pension (auto-enrolment)

• Employee assistance programme (24-hour helpline)

• Travel-to-work schemes (bike to work, public transport)

• Annual flu jab and eyecare scheme

About Us

We are a Legal 500–recognised law firm with 30+ years’ experience in personal injury, clinical negligence, credit hire, and housing disrepair. With offices in Newcastle and Birmingham, we combine legal expertise with a client-focused approach and are proud to be rated “Excellent” on Trustpilot.